Delivery & Returns
We offer free delivery on each item and use Royal Mail’s Special Delivery service. The item will arrive before 1pm the day after it is dispatched (notification via email) based on normal working days ie. not weekends or bank holidays. Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature. Once your order has been dispatched, you will receive an email with your tracking number for the parcel. Please do not accept any parcel that looks damaged or tampered with.
If you have left it a little late or need something sooner than these delivery times, or for a specific date, then please drop us an email at Info@ryannelsonlondon.com and we will do everything we can to meet your deadline.
If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 14 days of receipt. Alternatively, we are happy to offer an exchange or credit note within 30 days of purchase. Refunds are made via the same payment method you used online.
Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request.
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. Ring resizing can be done at a later date but will incur a charge of £60.
Please note that the original postage costs are not refundable and we do not accept any responsibility for the return postage costs. Exceptions to this are if an item is faulty upon receipt.
In the rare event that goods are delivered faulty or damaged please contact us as soon as possible by emailing us at firstname.lastname@example.org so we can arrange a replacement or a refund. If the package you receive is damaged or open, please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by us, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
Please return all items to:
Ryan Nelson London ltd LG05 The Record Hall 16-16A Baldwin's Gardens London EC1N 7RJ
Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These are the responsibility of the customer.
In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the item.