Delivery & Returns
Delivery
UK
We are pleased to offer free delivery on each item and use Royal Mail’s Special Delivery service.
Shipping times: Items will be dispatched within 3-5 working days via next day delivery. A notification and tracking are number provided via email. These times are based on normal working days ie. not weekends or bank holidays.
Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature.
If you have left it a little late or need something sooner than these delivery times, or for a specific date, then please drop us an email at Info@ryannelsonlondon.com and we will do everything we can to meet your deadline.
International- EU and Worldwide
Orders up to a value of £300-Delivery cost £10.
Orders over £300- Delivery cost £25
Shipping times: Items will be dispatched within 3-5 working days.
Duties & Taxes
We include the cost of taxes and duties in your order for orders delivered in the United Kingdom, so you won’t need to pay any additional fees
For deliveries outside of the United Kingdom, the price you pay will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our courier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing your order.
If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 14 days of receipt. Alternatively, we are happy to offer an exchange or credit note within 30 days of purchase. Refunds are made via the same payment method you used online.
Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request.
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. If unsure of what that is please request a ring sizer which will be sent to you by post. Ring resizing can be done at a later date but will incur a charge of £60.
Please note that the original postage costs are not refundable and we do not accept any responsibility for the return postage costs. Exceptions to this are if an item is faulty upon receipt.
In the rare event that goods are delivered faulty or damaged please contact us as soon as possible by emailing us at info@ryannelsonlondon.com so we can arrange a replacement or a refund. If the package you receive is damaged or open, please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by us, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
Please return all items to:
Ryan Nelson London ltd LG12 The Record Hall 16-16A Baldwin's Gardens London EC1N 7RJ
Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These are the responsibility of the customer.
In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the item.